Eligibility for Replacement/Refund:

We offer a 100% replacement or refund if the product is damaged, defective, incorrect, incomplete, has quality issues, or if you are unsatisfied after installation. Please inform us immediately after installation.

Customized Orders:

Customized (made-to-order) items cannot be refunded or fully replaced. However, if a customized item arrives damaged or defective, we will replace the damaged part free of charge.

Hassle-Free Returns:

We offer free returns through courier pickup, and you won’t incur any shipping charges.

How to Request a Return/Refund:

Contact us via phone, email, or WhatsApp. For furniture returns, please email us at- customercare@woodbuzz.in or call 9990198889.

Product Condition:

Products must be returned in their original packaging, with the invoice, tags, and all accessories, in the same condition as received.
Replacement Policy: Replacements are only available for items of the same or higher value (with the price difference paid in advance). Replacements for items of a lower value are not available.

Refunds and Replacement Process:

Once the returned product is received and verified, we’ll process the refund or replacement within 1-2 weeks. Refunds are made via NEFT or through the original payment method.

 

Cancellation Policy:
If you wish to cancel an order, you can do so within 24 hours of order confirmation. Cancellations after 24 hours will incur a processing fee of 5% of the order value.