We deliver to: Delhi NCR, Pune, Mumbai, Kolkata, Hyderabad, Bangalore & other cities

Return and Refund Policy:

Our customers are free to return a product until they accept it. Immediate after assembly, our customers are requested to fill in an Acceptance Form. In case they are not satisfied with our product, they may seek to refund the product by contacting our Customer Care and noting the same in the Acceptance Form. The assembler will then re-pack the product and prepare it for return by our Logistics Provider. We do not accept Returns for Customized Furniture that is made to order.

FAQs:

  1. What is your policy on returns?

We understand that you may occasionally wish to return your purchases. Please repack our products in their original packaging immediately after assembly is completed. We do not accept any furniture for return once it is Accepted by our customers. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order. 

  1. What is your policy on cancellations?

You can cancel your order or a part of your order on website of Woodbuzz.in as long as you do so before it has been processed. If it has already been dispatched, you can wait for it to arrive and then refuse the delivery. Please note, you can also cancel products you’ve bought during a sale. Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet after we’ve finished processing the cancellation. Processing charges may be deducted.

  1. Will you accept a return if I've discarded the outer packaging?

We do require the outer packaging to process a return through our reverse delivery partner. Please wrap and pack the returned products as it originally came before handing them over to our courier partner. We do charge for damages under these circumstances.

  1. Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?

If you want to return part of such an order, email to our Customer Service.

Please note, you will only be able to place an online return request if you're returning the entire order. Once we receive all the products, we will issue your refund to your Credit Card, bank account, PayPal account or wallet as the case may be.

  1. What if I want to return an order that came with a Woodbuzz.in voucher?

Whether you return your order partially or fully, your Woodbuzz.in voucher will be cancelled. You will however, receive a refund for your return. If you've already spent your voucher, the value of the voucher will be deducted from your refund.

  1. Do I still get free shipping if I return part of my order?

Yes, you will.

  1. Can I exchange my purchase for another product?

No, but you’ll be able to use your refund to buy a new product right away. 

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

It’ll take 4-5 business days for us to receive your products and perform a quality check.

We’ll then take 2 business days to approve the refund.

Your bank or card may take a further 2 to 7 business days to process the transaction.

      8. I paid for my order using Wallets. How is my refund processed?

 If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

It’ll take 4-5 business days for us to receive your products and perform a quality check.

We’ll then take 2 business days to approve the refund.

Your wallet service may take a further 2 to 7 business days to process the transaction.

      9. I paid for an order using a Debit or Credit Card, but I want to return a part of my order. How is my refund processed?

 The part amount will be refunded to your Debit or Credit Card, bank account or wallet, as the case may be.

 

     10. If I have used a promo code to place my order, how is my refund calculated?

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.

  1. What should I do if the product delivered by you is damaged or defective?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on customercare@woodbuzz.in. You must attach images of the product clearly highlighting the damage or defect.

  1. I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. Call us on 0120-4314300, 93118 97600 or email us on customercare@woodbuzz.in.

  1. What if I'm not at home when my order arrives?

For household products, once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make more delivery attempts as per their Terms and Conditions.

If you’re unavailable to receive your furniture order on the scheduled date, your subsequent delivery will be charged as per our Delivery partners Terms and Conditions